FAQ
Shipping & Delivery
What is the estimated delivery time for my order?
Standard Shipping: 2-7 business days
Processing and shipping times may vary depending on the items you order and the shipping method you choose. You can find an estimated timeline for your order at checkout.
How can I track my package and receive updates on its delivery status?
Once your package has been shipped, you can track it with the tracking number you will receive from us. You can also track the status of your order here .
What happens if my package gets lost or damaged during shipping?
In the event that your package is lost or damaged during shipping, please contact us immediately so we can initiate a claim or replacement.
Can I change the shipping address after I have placed the order?
If you wish to change your shipping address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but this may depend on the stage of the shipping process and the policies of our carriers.
Returns
Can I return a product if I have used it?
No, used products cannot be returned. We only accept returns of unused and undamaged items in their original packaging. Do you have questions about your product? Feel free to contact us!
Do I have to pay shipping costs if I return a product?
Yes, the shipping costs for a return are at your own expense. Once we have received the product in good condition, we will process the refund as soon as possible.
How long does it take to get my money back after a return has been processed?
After we receive and process your return, it may take several business days for your money to be refunded. The exact time frame may depend on your payment method and your bank's processing times.
Can I return a product purchased with a promotional or discount code?
Additional terms may apply to products purchased with a promotional or discount code. Depending on the promotion, we may not accept returns or exchanges for these products.